Shipping & Warranty
FREE SHIPPING OFFER applies to UPS Ground and USPS Priority Mail in the Continental US Only. Final order must equal $195+ to qualify for FREE SHIPPING OFFER.
Expedited shipping and International Shipping rates do not apply to free shipping offer.
Thank you for choosing Klock Werks Kustom Cycles!
Please choose the best shipping option available for your order— read below to find your best option. If special attention is needed, please make note in the comments section of your order or call (605) 996-3700.
USA: All USA orders will be placed using the shipping service you desire: USPS Priority Mail, UPS Ground Residential, UPS 2nd Day Air, or UPS Next Day Air.
CANADA: All Canadian orders will be shipped through USPS – Priority Mail International.
INTERNATIONAL: All international orders will be shipped through USPS – Priority Mail International. If you do not see the USPS – Priority Mail International option on your screen under the shipping options at the bottom of the cart below, please note you need to choose the higher priced option USPS Priority Mail option. Some older internet browsers do not display the entire description. We apologize for any inconvenience.
-All electronic parts orders and/or orders over $500 will initiate a Klock Werks representative to contact you to speak about additional insurance coverage on your package.
-Feel free to contact us (firstname.lastname@example.org or 605-996-3700) to discuss shipping charges, questions, or concerns.
- Shipping is based on parts availability. Orders placed after 4:00 pm on Friday (Central Time) will be shipped the following Monday.
- Please allow 2-3 business days for processing for all orders.
- Your credit card will be charged when your order is processed. Customer Service will contact you with any discrepancies.
Warranty & Return Policy
For warranty related questions or issues, please contact Klock Werks directly via email (email@example.com) or by phone (605-996-3700).
All returns will be subject to a 20% restocking fee. You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. If you would like to make a return or exchange, you must contact us by phone or email and request a RMA (Return Merchandise Authorization) number before returning your items. This RMA number should be easily visible on the outside of the returned package.
Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial number or UPC
- Returned more then 30 days after delivery
- Returned without notification